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About Us
Orders may be placed via our Online Store (www.severnside.co , but please email us if you do not already have your username and password). Or by post (blank order forms can be downloaded); by facsimile machine number 01983 400886; by e-mail sales@severnside.co or by telephone number 01983 400995. Orders will receive our prompt attention and be dispatched at the earliest opportunity normally using a next day carrier service.

TERMS & CONDITIONS OF SALE

1) These terms & conditions apply to all goods which are the subject of delivery notes and invoices of Severnside Wholesalers Ltd. ("the Company").

2) Prices quoted by the Company for Goods and/or Services are SUBJECT TO VARIATION, (unless otherwise agreed in writing by an authorised representative of the Company) and may be increased at any time prior to delivery to take account of any increases in costs incurred by the Company in the supply of the Services and/or supply of the Goods including (without limitation) the cost of any goods or materials, carriage, labour, insurance or overheads, the imposition of any tax, duty or other levy and any variation in exchange rates, or as a result of interruption or alteration of work through the Customer's instructions or lack of instructions, all of which shall be treated as an additional part of the price and paid by the Customer contemporaneously with the price.

3) Value Added Tax (V.A.T.), where appropriate, shall be charged at the rate ruling at the date of supply.

4) Title: Although a binding contract for the sale of goods is formed when an order {whether written, placed on line or oral) is accepted by the Company, the ownership of the goods specified in any invoice shall remain with the Company until both:-


a. full payment for the Goods has been received by the Company and b. all sums owing and due to the Company by and from the customer have been discharged. Until title in the goods has passed to the customer as specified above:

c. You must store them so that they are clearly identifiable as our property

d. You must insure them (against risks for which a prudent owner would insure them) and hold the policy on trust for us
e. You may use those goods and sell them in the ordinary course of your business, but not if: (i) we revoke that right (by informing you in writing); or (ii) you become insolvent.

f. You must inform us (in writing) immediately if you become insolvent.

g. If your right to use and sell the goods ends you must allow us to remove the goods.

h. We have your permission for our employees or agents to enter any premises where the goods may be stored: (i) at any time, to inspect them: and (ii) after your right to use and sell them has ended, to remove them, using reasonable force if necessary
i. Despite our retention of title to the goods, we have the right to take legal proceedings to recover the price of the goods supplied should you not pay us by the due date.

5) Payment for all goods and services shall be made to the Company within a period of 25 days from the month ending in which the invoice is dated. New accounts will initially be conducted on a pro-forma basis, trade account may be offered subject to satisfactory credit checks and proof of trading for a reasonable period. Please make cheques payable to: Severnside Wholesalers Ltd.

6) BACS payment can be made to Account Number 61578987, Sort Code 40-34-26, quoting your Customer Account No: as the reference.

7) In case of Late Payment the company reserves the right to charge interest at the rate of 5% per annum above the base rate of HSBC Bank plc on any overdue amount from the due date of payment calculated on a daily basis or such sum as specified under the Late Payment of Commercial Debts (Interest) Act, or similar, whichever shall be higher. The company reserves the right to recover any reasonable costs incurred by instructing a third party to act on its behalf as a result of any breach of these Terms of Sale in addition to any costs and interest that may be awarded by a Court.

8) Delivery:
a. Free next day delivery is available to most parts of the UK for orders placed by 2 p.m., with certain exceptions shown below.

b. To qualify for free delivery the minimum order value is £150, calculated on the invoice price exclusive of VAT, and excluding any out of stock items or new items not yet due in. Orders which do not qualify will incur a small order carriage charge of £7.50 (applies to most of the UK with the exception of areas listed in 8e).

c. Before noon deliveries may be available for an additional charge. Please contact us for details.

d. Overseas - separate delivery charges apply, please contact us for details. Minimum order value is £250, calculated on the invoice price exclusive of VAT (if applicable), and excluding any out of stock items or new items not yet due in. Our website shows a guide to delivery rates and times.

e. Scottish Highlands & Islands: For deliveries to the following postcodes: AB 30-35, AB 41-54, AB 36-38, AB 55-56, EI (all), FK 17-21, G83, GY9, HS 1-8, HS 9, IM (all), IV (all), KA 27, KA 28, KW 0-14, KW 15-99, PA 20-99, PH 15-32, PH 34-48, PH 33, PH 49-99, TR 21-35, ZE (all), a delivery surcharge will be added of £12.00 for the 1st 10kg and then 50p per Kilo (or part of), subject to a minimum order value of £150 (excluding out of stock or new items not yet due in). For orders under £100 an additional Small Order Carriage Charge of £7.50 will be applied. The same delivery surcharge and Small Order Carriage Charge will apply to deliveries to Northern Ireland, Isle of Man and the Channel Islands. Larger orders may qualify for a delivery discount. Next Day delivery is not available in these areas.

9) The Company in its sole discretion may authorise returns for the following reasons:-

a) GOODS SENT IN ERROR must be reported so that the Company receives telephoned notice thereof within 3 working days of the Customers receipt of the goods or written notice thereof within 7 days thereof. Such notice must include details of each item and quantity alleged to have been received in error quoting the despatch note reference and date.
b) FAULTY GOODS (Other than damaged in transit) must be reported to the Company in the time period specified in a. above. Such notice must give details of the suspected fault in each defective item of goods quoting the despatch note reference and date.
c) GOODS RECEIVED DAMAGED IN TRANSIT must be reported to the Company in the time period specified in a. above. Such notice must give the despatch note reference and date and list the defective items of goods. Failure to notify the Company within the required periods from receipt of such goods may nullify the carrier's liability to the Company. Later notification will imply the damage to have been the liability of the customer.
In any respect, before any items are returned to us, a RETURNS NUMBER must be obtained from us first, otherwise no credit will be given. This may be via email or telephone, but please give full details as requested above within 3 working days of receiving the item(s).


10) Bigjigs Toys and Sting in The Tail products:
a) Customers shall not list, sell or offer any Bigjigs Toys or Sting in The Tail products purchased from Severnside Wholesalers for sale on any third party website or auction site (Amazon, Ebay, Play.com, etc). Customers shall not sell any such products on to any third party which intends to or then lists, sells or offers the products for sale in this way.
b). We will no longer supply Bigjigs Toys or Sting in The Tail products to any trading account that offers or has the intention of offering Bigjigs Toys or Stinf in The Tail products for sale on any third party website or which sells the products on to a third party which then offers the products for sale in this way.
c) The purchasing of Bigjigs Toys or Sting in The Tail products and the listing on a third party website, in the UK or abroad, under an alternative trading name is also prohibited.


Back-Orders and Card Payments:
Please note that any pre-authorised amount held on your debit or credit card will expire within 7 to 10 days from the order date.
Therefore we will need to request your card details again before we can release any back-orders.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.


When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling For most of the UK, orders over £150 (excluding VAT) are shipped free of charge using our Next Day Delivery Service. Sorry, but products that are not in stock or are not "due in" yet will not qualify towards a current order's free carriage. Free delivery and Next Day delivery excludes Highlands and Islands of Scotland, Isle of Man, Channel Islands and Northern Island. Certains areas of Cornwall have a 48 hour delivery service only.

Please place your order by 2p.m., orders placed after this and we cannot guarantee it will be dispatched the same day.

Orders placed on a Friday, will normally be delivered the following Monday. However, for a small additional fee, we can make deliveries on a Saturday.

For delivery times and costs to certain areas of Scotland, off shore islands, Northern Ireland, Eire and Europe etc., please visit our main web-site www.severnside.co

Non UK: Separate delivery charges apply, please contact us for details or see our web-site. Minimum order value is £250 Net. Items not in stock or products not yet due in do not count towards the £250.

Delivery Schedule We start to process your order right away. We will normally send your order to you in 1 to 2 business days . International orders delivered as soon as possible. Please see our main website for more details.
Back Orders Items not available on your current order will show as "To Follow" on your delivery note. If available, these should be sent out with your next order or, if of sufficient value, they may, at our discretion, be sent out sooner.
Tax Charges For orders made from the UK, 20% VAT is added on standard rated items.
Credit Card Security We are able to accept payment by Credit or Debit card, including Visa, MasterCard, Visa Debit. At this time, we are unable to accept Solo or American Express.

Card details can be entered via our secure payment service.

Payment is taken once the order has been processed and is ready to be dispatched. Any items not currently available will not be invoiced until they too are ready for despatch.
Guarantee We guarantee your satisfaction.
Reaching Us See our main website www.severnside.co

Email - sales@severnside.co

or call 01983 400995
Privacy Policy Severnside Wholesalers Ltd., do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart and to store delivery addresses if the address book is used. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
The Company in its sole discretion may authorise returns for the following reasons:-
a) GOODS SENT IN ERROR must be reported so that the Company receives telephoned notice thereof within 3 working days of the Customers receipt of the goods or written notice thereof within 7 days thereof. Such notice must include details of each item and quantity alleged to have been received in error quoting the despatch note reference and date.
b) FAULTY GOODS (Other than damaged in transit) must be reported to the Company in the time period specified in a. above. Such notice must give details of the suspected fault in each defective item of goods quoting the despatch note reference and date.
c) GOODS RECEIVED DAMAGED IN TRANSIT must be reported to the Company in the time period specified in a. above. Such notice must give the despatch note reference and date and list the defective items of goods. Failure to notify the Company within the required periods from receipt of such goods may nullify the carrier's liability to the Company. Later notification will imply the damage to have been the liability of the customer.
In any respect, before any items are returned to us, a RETURNS NUMBER must be obtained from us first, otherwise no credit will be given. This may be via email or telephone, but please give full details as requested above within 3 working days of receiving the item(s).
Remittance Terms Payment for all goods and services shall be made to the Company within a period of 25 days from the
month ending in which the invoice is dated.
New accounts will initially be conducted on a pro-forma basis, trade account may be offered subject to satisfactory credit checks.
Please make cheques payable to: Severnside Wholesalers Ltd. BACS payment can be made to Account Number 61578987, Sort Code 40-34-26, quoting your Customer Account No: as the reference.